Safety programs compliment maintenance services
Both are essential in affecting the visitor experience in Downtown Rideau. The B.I.A. pursues, in consultation with area stakeholders, the creation, development and management of a variety of safety programs to affect the visitor experience in Downtown Rideau:
Safety Audits & Lighting
The Downtown Rideau B.I.A. conducts annual safety and lighting audits. The audit identifies opportunities to improve safety in the area, which includes lighting, hazards and entrapment concerns. The B.I.A. contacts the city, and other property owners and stakeholders with requests to address concerns noted and does a follow up to determine whether action has been taken.
Numerous studies conclude that soothing music and engaging activity minimizes civil disobedience and loitering in public spaces. In support of this theory, the Downtown Rideau B.I.A. has installed programming infrastructure (FX Poles) to provide music and street theatre performance opportunities in high pedestrian traffic areas to discourage negative social behaviour.
Seasonal Street Ambassadors
The Downtown Rideau Seasonal Street Ambassadors program is an integral part of creating a welcoming visitor experience in Downtown Rideau. They are the eyes and ears of the district, placing calls for service response to the city, police, and outreach services. They also provide on-street customer service and information on B.I.A. member offerings and services (where to eat, what to do, etc.). Download a PDF with more information on the 2019 Program, in both English and French.
The Downtown Rideau Street Detail program is an integral part of creating a welcoming experience in Ottawa’s Arts, Fashion & Theatre District. The Street Detail team works closely with the Downtown Ambassadors program. Together, they provide comprehensive clean and safe services impacting the visitor experience in Downtown Rideau. Download a PDF with more information on the 2019 Program, in both English and French.
Seasonal Street Outreach
The Downtown Rideau Street Outreach Program provides early intervention to individuals in crisis by engaging them on street with support, and providing businesses with an alternative to calling police or 911 for assistance. This team works works closely with the Downtown Ambassadors program and is produced in partnership with Centre 454 of the Anglican Social Services. Download a PDF with more information on the 2019 Program, in both English and French. Also read: Street Outreach Media Release 2019.
Ottawa Police Service
The Downtown Rideau B.I.A. works closely with the Ottawa Police to help ensure that Downtown Rideau remains a safe place to work, live and visit. Agent Status Authorization Form
Transit Security Service
The Downtown Rideau B.I.A. works with transit security services in Downtown Rideau to increase enforcement resources at high density transit platforms; utilize transit staff (drivers) in reporting activity, to increase and repair transit lighting; and to provide video surveillance and late night/early morning vehicle patrols.
City Bylaw Enforcement
The Downtown Rideau B.I.A. regularly inspects the district reporting property standards and other infractions requiring bylaw enforcement. The B.I.A. tracks this activity and works with Bylaw to resolve chronic issues or properties.